Equipped with AI Rudder’s own Speech Recognition technology, Quality Assurer disrupts the status quo of quality assurance work in call centers. Quality Assurer can convert all the audio recordings to text and analyze the conversation, checking whether there is any abuse of language or to what extent it conforms to pre-defined andcustomizable Standard Operations Procedure (SOP), through deep learning technology. Quality assurance agents only need to double check the high risk recordings. The outcome is 10x increase in work performance.