Collection Robot

Collection Robot is AI Rudder's first and most well-known service for the financial industry. It can be used for the reminder (M0 phase) before the loan is due or for the collection (M1 phase) after the loan is due. It imitates what a desk agent does by having a conversation with the borrower. It will ask for the payment from the borrower and provide necessary information to the borrower. After the phone call, automatic data analysis will tell how the borrow is likely to pay the loan or is there any concern that should be followed up by desk agents. The robot can be scheduled to pre-defined calling strategies and make a large scale of borrowers simultaneously.

Quality Assurer

Equipped with AI Rudder’s own Speech Recognition technology, Quality Assurer disrupts the status quo of quality assurance work in call centers. Quality Assurer can convert all the audio recordings to text and analyze the conversation, checking whether there is any abuse of language or to what extent it conforms to pre-defined andcustomizable Standard Operations Procedure (SOP), through deep learning technology. Quality assurance agents only need to double check the high risk recordings. The outcome is 10x increase in work performance.

AI Collection System

AI Collection System is AI Rudder's all-in-one offering for AI-based effective loan collection. The system can help collection manager as well as desk agents organize daily collection work. All of the incoming cases can be smartly dispatched to agents according to the output labels from AI Rudder's collection robot, which is integrated with the system. The collection workflow is revolutionalized with the capability of combining the advantages of robots and humans. Data feedback and analysis can be helpful to managers for assessing the overall collection performance of agents.